· Use excuses from the past to explain today's problems
· Don’t see, understand, or agree with the vision and/or direction of the organization
Your customer service is killing you because:
· Your organization has self proclaimed "Divas"
· Your employees don't work well together or don’t play nice with others
· Your employees ration company resources to clients
Your client demographic has changed but your staff has not because:
· Employees and/or Management still tell prejudicial jokes
· You serve multi-cultural clients but lack a diverse staff
· Your organization lacks understanding of minority clients
“Through innovative and interactive diversity education, personal empowerment, and team building, we help individuals and organizations approach old problems with new solutions.”
We help Government and Educational organizations manage and train staff, employees, and clients on diversity issues without blame, fault or guilt.
HOW WE WORK We cause, teach, and inspire people to think. We ask them to find solutions to their group’s problems. I know that sounds nice. The truth is that we can come to your organization and do a great presentation, but at the end of the day I am going home and you will be left to deal with each other.
AM Horizons Training Group
TUNE IN organizationallift.org
We provide custom courses for individuals, groups and departments. Final examinations and certificate are two hallmarks of our program.
What would you expect to pay to train problem employees? How much would you spend on job coach? What would non action cost ?